Refund policy

Return & Refund Policy

Last Updated: June 2026

At Gachera, we strive to provide high-quality gardening products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 7 days of delivery if:

The product received is damaged, defective, or broken during transit.
The wrong product has been delivered.
The product is significantly different from the description provided on our website.

To initiate a return, please contact us within 7 days of receiving your order and provide:

Order Number
Product photographs
Images of the shipping package (if damaged)
A brief description of the issue

2. Non-Returnable Items

The following products are not eligible for return or refund:

Live plants
Products damaged due to misuse, neglect, or improper handling
Items returned without original packaging
Products purchased during clearance or special sale events (unless damaged or defective)

3. Damaged or Defective Products

If you receive a damaged or defective item, please notify us within 24 hours of delivery with clear photographs and videos of the product and packaging.

After verification, we may offer:

A replacement product, or
A full refund, depending on product availability and the nature of the issue.

4. Refund Process

Once your return request is approved and the returned product is received (if applicable), refunds will be processed within 5-7 business days.

Refunds will be credited to:

The original payment method used during purchase, or
Bank account details provided by the customer (for certain payment methods)

Please note that bank processing times may vary.

5. Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. Customers may instead request a return if eligible under this policy.

6. Return Shipping

For damaged, defective, or incorrectly delivered products, return shipping costs will be borne by Gachera.
For any other approved returns, return shipping costs may be deducted from the refund amount.